When it comes to emotions it is usually hard to understand exactly what is going on and get to the root of the issue. A great question to ask people is “How do you feel about that?” or “What do you think about that?” Instead of being quick to jump in and fix a problem, look for opportunities to help them understand the emotions behind the problem.
We often think about the parts of a person being what they KNOW, what they FEEL, and what the DO. Ask them who some of their heroes or role models are (not you) and ask what they know about these parts of these people. Specifically, ask “How do the people you look up to feel about…?” “What does that make them do about it?” “How does that make you feel about it?”